HOW DO I PLACE AN ORDER ON MyTalia.com?
Ordering on MyTalia.com is easy and safe. Once you have found the item you would like to purchase,
click on the "ADD TO SHOPPING BAG" button to place it in your Shopping Bag. Follow the directions
through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for
your credit card information.

IS IT SAFE TO ORDER ON MYTALIA.COM?
Yes, it is safe to order on mytalia.com. We use industry-standard encryption technologies when
transferring and receiving customer data exchanged with our site server.

WHAT SHIPPING OPTIONS ARE AVAILABLE ON MYTALIA.COM?
Shipping Times & Rates
Currently we are only able to accept online orders to shipping addresses within the United States,
and do not ship internationally. To ensure the secure delivery of your order, MyTalia.com does not ship
orders to post office boxes. MyTalia.com is able to accept post office box addresses for your billing needs.
For each address within the United States a FREE Ground shipping. Please allow 4-5 business days.
Items ordered together may not always ship together. If your order requires more than one shipment,
you will only be charged one shipping fee.
Complimentary shipping is only available for orders placed on the U.S. Website for domestic delivery.

RETURN FOR FULL REFUND
MyTalia.com offers complimentary shipping for any item that you’d like to return. Go to Talia Returns to
create your return and print out a shipping label. Then drop off your package at the nearest UPS/Fedex
location.
Articles are accepted for full refund in the U.S. if returned in saleable condition within 30 days.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are
entitled to a nonrefundable merchandise credit.

WILL I BE CHARGED SALES TAX ON MY MYTALIA.COM PURCHASE?
MyTalia.com is required by law to charge state and local sales tax for orders shipped to states where we
conduct business. Therefore, all MyTalia.com online and phone orders will include sales tax where such
taxes are imposed by the destination state. Applicable sales tax will be added for deliveries within the
following states: NJ, DE.

WILL MY MyTalia.com PURCHASE ARRIVE GIFT-WRAPPED?
All MyTalia.com purchases arrive in the signature MyTalia.com Box

HOW CAN I CHECK ON AN ORDER I PLACED ON MYTALIA.COM?
To check on the status of an order or verify shipment, please login to your account and visit the
“track shipment” section.

DO OTHER WEBSITES OR STORES SELL AUTHENTIC, NEW MyTalia.com MERCHANDISE?
Currently TALIA sells its merchandise online exclusively at: www.MyTalia.com, Buyers should be wary
of purported MyTalia.com merchandise sold through unauthorized channels. Beware of counterfeits.

ARE PRICES ON MYTALIA.COM SUBJECT TO CHANGE?
Prices on MyTalia.com.com are subject to change without notice. Please expect to be charged the price for the
MyTalia.com merchandise you buy as it is listed on the day of purchase.

HOW DO I CARE FOR MY TALIA STERLING SILVER?
Sterling silver is a precious metal and may require cleaning from time to time. Using a small amount of silver
jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm
water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new.
Please note: chlorine and bleach accelerate tarnishing and should be avoided.

HOW SHOULD I STORE MY SILVER?
Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air.
Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece.
If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed
box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes
tarnishing and corrosion.

HOW CAN I GET AN ITEM REPAIRED?
TALIA™ Jewelry warrants that TALIA™ Jewelry products purchased online at MyTalia.com, are of superior quality and free from
material or workmanship defects, provided they are subject to normal use. TALIA™ Jewelry will repair or replace, in
accordance with the provisions of this warranty policy, any TALIA™ Jewelry product during one year from the date of
purchase if it is determined that the product has a material or manufacturer defect.
This warranty does not cover damage to TALIA™ Jewelry products caused by accident, misuse and abuse, modification,
attempted repair, negligence after purchase and ordinary wear and tear.
We repair items made by MyTalia.com You may send in your item
via mail. If you choose to send your item via mail, please follow the instructions listed below:
1. Download our Repair Form
2. Print form and complete all information.
3. Enclose form with item to be repaired.
4. Send item and form, via an insured shipping method, to:

TALIA LUXURY INC.
At Global Address Me Inc
30 Chapin Rd
Unit 1201
Pine Brook NJ, 07058

After we make an assessment, we will send you a free estimate.

WHERE CAN I REPORT A POSSIBLE COUNTERFEIT DESIGN OR A SUSPECTED
WEBSITE SELLING MyTalia.com KNOCKOFFS?
MyTalia.com rigorously protects its intellectual property rights. Please direct all tips about counterfeit designs,
trademark infringements and websites selling TALIA™ Jewelry replicas or knockoffs at service@mytalia.com.
The TALIA™ Jewelry Enforcement Team evaluates and tracks all notifications submitted. However, due to the high
volume of submissions received, we cannot respond to each notification individually. MYTALIA.COM thanks you for your assistance.

WHERE CAN I FIND DESIGNS I SAVED
This functionality is available only to registered users of MYTALIA.COM.
Your designs can be found in the section "MY DESIGNS".
A save design may be bought later or earmarked as gifts ideas.
All of you special, one of a kind designs, are kept privately, unless you decide to share them with your friends, or through Social Media.

DO YOU NEED FURTHER ASSISTANCE?
Feel free to send us a message through our Contact Us form
or give us a call at: 973-396-2211 During Customer Service Hours:
Monday-Friday: 9am-5pm EST
Saturday & Sunday: Closed