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The Information Talia collects and how Talia collects it
Information Collected by using the Service ("Personal Data").
As part of registration process, Customer may be required to provide Talia with the Customer name, phone number, email and the username and the password for Customers account in the Website;
Additional information is also collected when Customer configures and uses the Service, contacts Talia customer support, or sends Talia other communication, and when he/she signs up for Talia's newsletters or special offers.
Information Collected via the Website ("Usage Data").
Additional information is collected when Visitor contacts Talia support, or sends Talia other communication, or signs up for newsletters or special offers;
Forms / Surveys - Visitors may participate in Forms / Surveys in the Website, in which the Visitor will provide to Talia their names and their email addresses;
Talia may also use other technologies (such as web beacons) to collect anonymous non-personally identifiable information. Such information may include Customer's and Visitor's IP address, browser type, referring website, site usage, and whether Customers or Visitors opened emails Customers or Visitors received from Talia;
Web pages that Customers or Visitors visit; and
Any other data normally stored in website logs.
Personal Data and Usage Data shall be referred together as the "Information".
What Talia does with the Information
The Information will be used in accordance with applicable laws for the following purposes:
Improve the functionality, design and quality of the Service and the Website;
Talia may occasionally inform Customer (and Visitor, if such Visitor agrees to receive such notifications from Talia) of new features, functionality, services and products, and other promotions from Talia as well as send Customer with periodic updates, tips and newsletters.
Customer (and Visitors, when applicable) may opt-out of receiving these correspondences from Talia by following the unsubscribe instructions included in each email. For Customer (and Visitors, when applicable), please note that regardless of Customer's election, Talia may continue sending (a) operational informational notices to Customer, such as instructions how to open an Account etc.; and (b) notices with respect revisions made to the Terms of Service.
Respond to questions and comments from Customers and/or Visitors.
To provide customer support, and in order to detect, prevent and address technical issues.
To gather analysis or valuable information so that Talia can improve its Service, and to monitor the usage of the Service and the Website.
Talia may post Customers' and Visitors' testimonials on the Website which may contain personally identifiable information. By providing such testimonial to Talia, the Customers and Visitors hereby agree and consent that Talia will post Customer's and/or Visitor's name along with Customer's and Visitor's testimonial.
Talia will retain the Information until the Customer and/or Visitor requests to delete the Information.
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
Talia needs to perform a contract with such Customers and Visitors;
The Customers and Visitors have given Talia permission to do so;
The processing is in Talia's legitimate interests and it's not overridden by Customers' and Visitors' rights;
To comply with the law.
Storing the Information
Talia will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Talia's Service, or in case Talia is legally obligated to retain this data for longer time periods.
The server(s) on which the Website and the Service are hosted and/or through which any of the Service are processed are within the United States of America, however, some of the Information may be stored on the servers located outside of the United States of America and managed by third parties.
Sharing Information with Third Parties
Talia will be entitled to share Information with third parties, as follows:
Talia may disclose general aggregate non-personal information to potential business partners, investors, or the public, but Talia will not, without Customer specific permission, disclose any of Customer's Information to third parties;
If Talia becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, Talia may transfer all of the Information in connection with such a transaction.
Talia may use and share Information with certain third-parties that assist Talia to operate the Website and provide the Service (e.g. cloud providers, email distribution service providers, CRM providers, support ticketing providers and other similar service providers). Such third party providers will have access to the Information as required to perform their functions, but may not use it for other purposes.
Talia may share the Information with Talia's affiliates and subsidiaries;
Talia may share Information with third parties in order to comply with any applicable law, legal process, preventing fraud or imminent harm, ensuring the security of the Service, and when Talia believes that disclosure is necessary to protect Talia rights.
Customers' and Visitors' Data Protection Rights Under General Data Protection Regulation (GDPR)
If a Customer or a Visitor is a resident of the European Economic Area (EEA), such Customer or Visitor have certain data protection rights. Talia aims to take reasonable steps to allow any Customer or Visitor to correct, amend, delete, or limit the use of its Personal Data.
If a Customer or a Visitor wishes to be informed what Personal Data Talia holds about them, or if a Customer or a Visitor wishes that such Personal Data will be removed from Talia's systems, please contact Talia via email ([email protected]).
In certain circumstances, a Customer or a Visitor may have the following data protection rights:
The right to access, update or to delete the information Talia has on such Customer or Visitor. Whenever made possible, a Customer or a Visitor can access, update or request deletion of their Personal Data directly within their account settings section. If needed, assistance may be provided by contacting Talia.
The right of rectification. A Customer or a Visitor have the right to have their information rectified if that information is inaccurate or incomplete.
The right to object. A Customer or a Visitor have the right to object to Talia's processing of their Personal Data.
The right of restriction. A Customer or a Visitor have the right to request that Talia restrict the processing of their personal information.
The right to data portability. A Customer or a Visitor have the right to be provided with a copy of the information Talia have on them in a structured, machine-readable and commonly used format.
The right to withdraw consent. A Customer or a Visitor also have the right to withdraw their consent at any time where Talia relied on their consent to process their personal information.
Talia may ask a Customer or a Visitor to verify their identity before responding to such requests.
A Customer or a Visitor have the right to complain to a Data Protection Authority about Talia's collection and use of their Personal Data. For more information, please contact a local data protection authority in the European Economic Area (EEA).
The Website offers a blog to allow Customers and Visitors to learn more about Talia, the Service and the Products. Customers and Visitors should be aware that any personally identifiable information the Customers and Visitors provide in these areas may be read, collected, and used by any third party. Talia is not responsible for any personally identifiable information the Customers and Visitors choose to submit in Talia's blog. If the Customers or Visitors wish to remove any of Customer's and Visitor's personal information from Talia's blog, please contact Talia via email ([email protected]).
For clarification purposes, each Customer's or Visitor's opinion expressed in the blog is such Customer's or Visitor's own opinion, and in no event should it be considered as reflecting Talia's opinion.
Third Party Websites
Talia uses industry standard security measures to protect the Information against unauthorized access to or unauthorized alteration, disclosure or destruction. These measures include internal reviews of the Information collection, storage and processing practices and security measures. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, Talia cannot guarantee the absolute security of the Information.
Talia's Services does not address anyone under the age of 18 ("Children"), and any Customer or Visitor must be above 13 years old to use Talia's Services.
Last modified: July, 2018